Returns, Refunds and Warranty Policy

Last updated: June 11, 2026

At Lumora, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Return and Refund Request Period

Customers have 15 calendar days from the date of receiving their order to request a return or refund.

Requests submitted after this period may not be eligible for processing, except where required by applicable law.

2. Eligibility for Returns and Refunds

At Lumora, we understand that purchasing online can sometimes be different from what a customer expects. Therefore, returns and refunds may be requested within the 15-day period without the need to prove that the product is defective, damaged, or malfunctioning.

Customers may request a return or refund for any reason, including personal preference, change of mind, or dissatisfaction with the purchase.

3. Return Procedure

To initiate a return or refund request, customers must contact our customer support team through the contact methods available on our website and provide:

• Order number.
• Full name.
• A brief explanation of the reason for the request (optional but appreciated).

Once the request has been reviewed, customers will receive instructions regarding the next steps.

4. Product Return Requirements

To qualify for a return, the product should be returned in reasonable condition, including all accessories, manuals, and original packaging whenever possible.

Lumora reserves the right to assess the condition of returned items before issuing a refund.

5. Refunds

Once the return request has been approved and, where applicable, the returned product has been received and inspected, a full or partial refund will be issued.

Refunds will be processed using the same payment method used for the original purchase, unless otherwise agreed upon.

Processing times may vary depending on the customer's payment provider or financial institution.

6. Abuse Prevention

While Lumora aims to provide a flexible and customer-friendly return policy, we reserve the right to refuse requests in cases of suspected fraud, abuse of the policy, or activities that violate applicable laws or our terms of service.

7. Contact Information

For any questions regarding returns, refunds, or warranty claims, please contact our customer support team using the contact details available on our website.

By placing an order with Lumora, the customer acknowledges that they have read, understood, and accepted this Returns, Refunds and Warranty Policy.